I ordered a Godzilla mousepad for my son Peter as he (well, and the rest of us too) are huge fans of the big fella. Unfortunately the company I ordered it from made a mistake and sent the wrong one. It wasn’t that big a deal as Peter certainly has lots of other stuff to keep him busy as far as presents go. I didn’t expect an answer until after Christmas (hey, people have lives and all that) but when I got home from work tonight, the company had already responded. Here’s the email I received:
“I cannot apologize enough for this. there is no need to return the incorrect pad.
the office is currently closed but first thing monday i will send an entire godzilla package. posters, mouse pads, and anything else i can locate. you will have new years godzilla gifts to give him. i hope that makes up for this error.
Happy Holidays and again, i apologize for the error.
William Orens”
The company in question?
At your leisure, please take the time to check out what this company has to offer. In this times of questionable customer service (especially with the typical faceless online stores), we should reward those who go out of their way to treat their clients as well as this.
Leave a Reply
You must be logged in to post a comment.