Nemo Memo
Questions and Answers

“Nemo’s 365 Q&A v.2006 [1-31]”

A professional computer tutor has to answer a huge range of questions. Here are the first 31, for all of January, in a series that will span the entire year of 2006.

Q#1: How do I see the photos on a album when its slide show won’t run?

A#1: Click through the individual pictures via the Next and Previous photo links (they are very small on the page).

Q#2: How do I open a photo attachment download from Windows email, with a long name and generic grey icon?

A#2: Add .jpg to the end of the name (you may need to remove the final four characters) and then double click to open it.

Q#3: When using Carbon Copy Cloner, how do I know what’s going to be duplicated and what’s going to be newly copied, when cloning to add to an existing CCC archive?

A#3: You can erase the previous volume or partition using Disk Utility, and Carbon Copy Cloner sends your data to an empty volume.

Q#4: Why do the classical symphony tracks on my new iPod not display all the correct info for composer and movement?

A#4: iTunes grabs tracks from a user database that is not consistent.

Q#5: When booking an airline ticket online, what to do when I’m unable even to register on log in to United Airlines’ site?

A#5: Pick up the phone and call the airline instead. Ask the agent to refund the $10 booking fee. Hint: Life is short. Invoke Nemo’s 10-minute rule for online frustration, and use the telephone as often as necessary, when possible.

Q#6: Why does my new Panasonic video camera use both a Mini-DV-cassette and an SD card chip?

A#6: Cassette is for movies and SD is for still photos, because your camera does both.

Q#7: What was the best web site and writer for Macworld SF predictions?

A#7: Chuck Toporek from O’Reilly Media, and all his articles and blogs are posted at

Q#8: When I drag a photo from iPhoto to the Photoshop Dock symbol, am I opening the JPG in Photoshop as a copy of the untouched original, still in iPhoto?

A#8: Yes.

Q#9: Will a freshly burned audio CD play from the built-in burner?

A#9: Yes. Open the song list and double click. That usually works.

Q#10: What’s the best way to send AOL email with photos?

A#10: Reduce the size of each JPG, then drag the JPG(s) into the body of your AOL email message. If this doesn’t work, you’ll need to attach them to the message.

Q#11: When I go back and forth between full Photoshop and Elements, are all the commands and tools identical?

A#11: No. They are slightly different, but most of them are there some place if you look around and are patient.

Q#12: When I take an old inkjet cartridge to Cartridge World, do they refill it on the spot?

A#12: No. They exchange it for a previously refilled one and take your old one for cleaning and refilling for another customer.

Q#13: What’s the best Photoshop image resolution for printing?

A#13: Resolution at 150 for plain paper or card stock, and at 240 for photo paper.

Q#14: How come I can’t find a company by typing its URL into Safari?

A#14: Make sure you’re correct by instead doing a Google search for the company and product.

Q#15: What to do when Safari doesn’t work, for some reason?

A#15: First try Firefox browser, then Internet Explorer, and one of them should work fine.

Q#16: Why can’t I open this attachment called .wpd?

A#16: It’s a Word Perfect document from Windows, so ask the sender to copy and paste the text into an ordinary email message, and it will read fine in your email.

Q#17: Anything I need to do after updating my OS or installing new applications?

A#17: Run Disk Utility, and Repair Permissions on your hard drive.

Q#18: How do I add incoming email addresses to my Mail Address Book?

A#18: Click on Add Sender to Address Book, after first highlighting or opening the message containing the sender’s address.

Q#19: How do I change the Internet Explorer browser font size in Windows XP, because it’s too large?

A#19: Choose View / Text Size / Smallest.

Q#20: How do I change the Real Player AudioHijack recorded MP3 file names to make them more indicative of the recorded content?

A#20: Click once on the temporary name, then type in any name you want.

Q#21: What to do when I can’t register Apple Care online?

A#21: In the United States, call 1-800-275-2273 and follow the prompts, with all serial numbers and Apple Care info handy for your product(s). There are comparable phone numbers for nearly every other country also.

Q#22: How to change billing info in AOL, when I get a different credit card?

A#22: Keyword: billing, plus your individual secret word, and follow the links.

Q#23: Can I take the dual-layer iLife ’06 DVD installer, and copy it onto two single-layer DVDs to have a backup installer?

A#23: No! You need the original DVD, or an exact copy of it on a dual-layer disk.

Q#24: Can I run an Apple 30″ display from my G4 iBook?

A#24: No. You need a special G5 tower, or possibly the new MacBook Pro.

Q#25: How much RAM on my original G3 iMac do I need to run Adobe Photoshop Elements v.2?

A#25: Add 256 MB in the in the second slot and you should be okay.

Q#26: Why do my Excel cells sometimes show weird dates or fractions instead of ordinary numbers?

A#26: Choose Format / Cells to reset them to General / Numbers, or to Currency.

Q#27: How can I tell which photos are in which folders, scattered around my Desktop?

A#27: Use Photoshop’s File Browser or Bridge for graphical display of folders’ contents.

Q#28: What to do when my HP printer stalls?

A#28: Turn it off. Choose Apple’s Printer Setup Utility and click / Delete the file you are wanting to print. Turn on the printer and try again.

Q#29: Why does iPhoto ’06 launch slowly on new Intel iMacs at the Apple stores?

A#29: Low memory. It will open faster after additional RAM is added to a computer.

Q#30: How do I whiten teeth in a photo?

A#30: Select the teeth using the Magic Wand tool in Photoshop or Elements, then use Levels or Brightness and Contrast to make them whiter. Hint: You may want to have a Photoshop expert help you out.

Q#31: Why doesn’t my HP scanner work properly to send OCR to an application?

A#31: You need to pay and upgrade to ReadIRIS Pro v.11, or buy a new scanner with this software installed.

Your expanded and corrected answers are welcome below, in our Article discussion area (free registration is required).


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About John Nemerovski

John "Nemo" Nemerovski is MyMac's Reviews Editor. He is a private and small group personal technology tutor in Tucson, Arizona, USA, with an emphasis on iPad and iPhone training, plus basic computing, digital photography, and Photoshop. Nemo is an accomplished music instructor on keyboard and guitar, and an expert artisan bread baker. If you are interested in writing reviews or requesting a product review on MyMac, contact him: nemo [ a t ] mymac [ d o t ] c o m.

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