If the following was fiction you’d say “How unrealistic, Nemo.”
I couldn’t possibly have made up this story. Not enough imagination.
If you’re considering installing Photoshop CS (version 8) from an upgrade box, you should take this lesson very seriously.
Ready?
Look down below a few items here in Blog Land and you’ll see something called “Photoshop CS Installation Bugs & Slugs.” That was phase one.
Today I finally got the software installed on a brand new super duper 20” G4 iMac. To say the process was not seamless is an understatement. No implied criticism of Adobe, but something’s inconsistent (fishy? duplicitous?) in their printed and online and telephone info Photoshop installation communications system.
FIRST = FONTS
Attempting to mount and install from a mint condition CS upgrade disk crashed the installer application without any further instructions. From my experience last week I went into the Panther Font Book, which is a new OS X application, did a select all of all the installed fonts and disabled them in a couple of clicks. I learned to do this from helpful Adobe phone installation support staff in a previous call. Weird, but effective workaround.
Once all fonts (except a couple of essential Panther system fonts) were switched off, the CD installer proceeded to its next (annoying) step.
SECOND = SERIAL
Within moments of running the Adobe CS installer I was asked for the serial number of a previously-purchased full edition of Photoshop, no earlier than version 5.5. Looking everywhere on the retail upgrade box I saw no mention of this fact, so I ignored it.
The computer owner was a registered user of Photoshop 2.5 (from circa 900 B.C.) who had been driving herself nuts trying to figure a way to obtain Photoshop 5.5 or later to complete the upgrade. I told her to take a deep breath and dictate the serial number from her legally-owned Photoshop 2.5 while I typed it into the required box.
Within seconds CS was installing without a hitch or glitch. Yes, you read that correctly.
If I had a different temperament, I’d accuse Adobe (as the computer owner was doing vehemently) of lying on two counts: mis-information both on the box and within the installer. She also was furious at an Adobe phone rep who had insisted her full 2.5 edition was Photoshop LE, meaning ineligible for any upgrade whatsoever. Would that make three counts of mis-info? You be the judge.
Once Photoshop (8) CS was launched, it performed splendidly, and I highly recommend it for experienced and new digital artists who require more features than the remarkable Adobe Photoshop Elements 2 offers.
Your installation and related comments are welcome below, in our Article Discussion area.
Nemo